One of MIND UP’s activities is training. We have several trainings open to the public and this activity has a great weight within our company.
In this sense, and because we want to differentiate ourselves from the competition, in the sense of making our service of high quality, but also that it can have a different brand on customers, we decided to test the happiness door to get more honest and relaxed feedback from students. who participate in our trainings.
Instead of the traditional questionnaire at the end of the training asking for feedback, we created a table with four levels: Like it a lot, I liked it, I didn’t like it, it was very bad. Each level had an allusive smile.
The Happiness Door was created by Jurgen Appelo, influenced by the Happiness Indicator and Feedback Wall, and is one of the management 3.0 practices ( https://management30.com/practice/happiness-door/).
So, during the break or at the end of a workshop, we distribute the post-its and ask the participants to post a post-its on Porta da Felicidade. They should put it next to the smile that represents their level of happiness towards the workshop. It could be an empty post-it or they could also write some feedback about it.
When I use the Door of Happiness in my 2-day workshops, I always get valuable insights. I usually ask participants at the first lunch break to give their happiness rating. Feedback helps me and my team reflect and we can try to improve our work instantly.
One of the participants once wrote to us that the workshop was lacking in practical examples. Instantly in the afternoon, we create more examples and case studies to facilitate understanding.
This kind of feedback also helps us to improve in the long term, once a participant wrote to us that they would like to receive all the training materials before it starts, so that they can better follow the training on the day.
This led us to prepare and distribute all materials in advance.
In most of my trainings people gave good ratings, but not always. It really helped to point out the things that could be improved and I could grow from it. Fortunately, the following workshops so far have been filled with many happy people.
The door of happiness increases engagement and has great adherence from students in our workshops.
Porta da Felicidade is a very easy, light and fast tool and it costs almost nothing to implement